Privacy Policy
Last updated: August 2025
1. About This Policy
First Line Training Co ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and safeguard your personal information.
2. Information We Collect
We may collect the following types of personal information:
- Name, email address, and phone number (submitted via our contact or enquiry forms)
- Organisation or workplace name
- Course preferences and training requirements
- Technical data such as IP address, browser type, and pages visited (via analytics tools)
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide training services
- Send booking confirmations, course reminders, and certificates
- Improve our website and services
- Comply with legal obligations
We will not use your information for direct marketing without your consent.
4. Disclosure of Information
We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist us in operating our website or delivering training (e.g. payment processors, email platforms), subject to confidentiality obligations. We may also disclose information where required by law.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption. However, no method of transmission over the internet is completely secure.
6. Access and Correction
You have the right to access and correct the personal information we hold about you. To make a request, please contact us at [email protected].
7. Cookies
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, though this may affect some functionality.
8. Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page with the date of last update.
9. Contact Us
For any privacy-related questions or complaints, please contact: First Line Training Co, Echuca, Victoria. Email: [email protected]. Phone: 0428 340 732.